No password. No app. Customers tap a magic link, land on their own dashboard, and self-serve everything they used to call your office about — job photos, invoices, contracts, messages, new service requests. Fewer interruptions for your team. Faster payments for your books.
Most landscape companies absorb a steady drip of customer-side friction every day — and most of it traces back to three places.
Every interruption call costs the office half an hour by the time you find the job, pull up the schedule, and call the customer back. The answer was in the system — the customer just had no way to see it.
Customers misplace the email. They mean to pay. They forget. Days-to-pay creeps from 12 to 45, and you're chasing a number your work earned three weeks ago.
Send the PDF, wait, resend, wait, get a one-line "looks good," send the docusign link, wait, get the signature back. A week passes on a job that could have started Monday.
One link gets the customer in. Everything they need to do is on the other side of it.
The moment you create a customer, RootControl can send them a short code by SMS or a one-click magic link by email. No account creation, no password reset flow, no app store install. They click, they're in.
Their property, their jobs, their photos, their invoices, their messages — scoped to them and nothing else. Cross-tenant guardrails return a clean 404 if they ever land on a record that isn't theirs.
Job status, before/after photos, invoice download, online payment, contract signing, messaging your office. Most of the calls your office takes today are answered by the Hub before the customer ever picks up the phone.
When the customer wants something new — a one-off pruning, an irrigation tune-up — they submit it from the same portal. It lands in your back-office triage queue with the property, requested service, and any photos attached. Estimating picks it up from there.
Six surfaces, one portal. Each one designed to replace a phone call.
Customers get in with a short code or one-click link. No accounts to create, no passwords to forget, no app to install.
Customers see every visit, every before/after photo, and every note — no more "did you guys come last Tuesday?" emails.
Credit card or ACH bank transfer, right from the invoice in the Hub. Days-to-pay drop the week you turn it on.
Proposals and contracts get signed in the Hub — with the audit trail to back it up.
One thread per customer. Your office answers from the same view; customers answer from the Hub. No more buried emails.
Customers ask for new work from the same portal. Requests land in back-office triage with full context attached.
Customers stop calling. Your office stops answering. Both sides win the same hour back.
On supported plans, the Hub ships with the Living Property Map: a satellite view of the customer's actual yard, with toggleable layers for service zones, plant tags, before/after photos, and treatments.
Customers don't just see job photos — they see them anchored to the spot on their property where the work happened. Tag a plant. Drop a geo-pinned photo. Ask for service right on the canvas. The same satellite map runs office-side, so your team and the customer are always looking at the same yard.
See the Living Property Map deep-dive30-minute walkthrough — we'll send you a real magic link to a sandbox customer so you can see exactly what your own customers will see when you turn it on.